Frequently questions asked
How long does it take to process and ship an order?
We take 2–4 business days to carefully process your order before dispatching it. Once shipped, delivery usually takes 3–7 working days, depending on your location.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, contact us as soon as possible. We'll do our best to update the address.
What should I do if my package is delayed?
While we work with reliable couriers, occasional delays can happen. If your order hasn’t arrived within 10 days of shipping, please reach out to us, and we’ll help track it down.
What happens if I miss my delivery?
The courier will usually attempt delivery again. If they’re unable to reach you after multiple tries, the package may return to us. In that case, we’ll contact you to arrange reshipping
Returns & Exchanges – MJ Creations
Do you offer returns or exchanges?
At this time, MJ Creations does not accept returns or exchanges. Each item is made and packed with care, and we encourage you to review product details and sizing carefully before placing your order.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email/WhatsApp]. We’ll review the issue and do our best to make it right.
Can I cancel my order after placing it?
You can cancel your order if it hasn’t been dispatched yet. Once shipped, it cannot be modified or canceled.
What should I do if I receive the wrong item?
If you received an item that’s different from what you ordered, please contact us immediately. We’ll arrange for the correct item to be sent and cover any shipping costs for the exchange.
What if I bought multiple items but only want to return one?
As we don’t accept returns or exchanges, we suggest reviewing all items before placing an order. If there’s an issue with a specific item (e.g., damaged), please reach out to us within 48 hours.
General FAQs – MJ Creations
Do you have a physical store?
Yes, MJ Creations has both an online presence and a physical store located in Pitampura, Delhi. Feel free to visit us in-store or shop conveniently from home on our website.
What should I do if I have trouble placing an order?
If you experience any issues during checkout, try refreshing the page or clearing your browser cache. If the problem persists, contact our customer support team, and we’ll assist you in completing your order.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and cash on delivery (COD) for your convenience. All payments are securely processed.
How can I stay updated on new products and sales?
To stay in the loop on the latest arrivals, promotions, and special offers, sign up for our newsletter at the bottom of the page. You can also follow us on social media for real-time updates!